GovNet is seeking a proactive and customer-focused Customer Service/ Client Relations Assistant to join our London-based Client Relations team. As the UK’s leading provider of public sector events, we are dedicated to fostering engaging and collaborative communities through exhibitions, conferences, and training courses.

This is an exciting opportunity for an individual eager to start or develop their career in client relations and events within a dynamic and fast-paced environment.

Role Overview

As a Client Relations Assistant, you will play a key role in delivering an exceptional customer experience for our sponsors and exhibitors throughout the event cycle. Working closely with various business units, you will support the planning and execution of exhibitions, conferences, and award events across the UK.

When events are live, you’ll have the chance to be onsite, assisting with event delivery and engaging directly with our clients. A crucial part of the role also involves fostering cross-team collaboration, ensuring smooth event execution by working with different departments and stakeholders at various levels of seniority.

Duties include

• Serve as the main point of contact for sponsors and exhibitors, guiding them from initial sign-up through to event day.
• Collaborate with sales, event directors, and operations to ensure seamless event planning and execution.
• Assist in coordinating meetings and onsite activities to enhance client engagement.
• Identify and address potential issues to maintain a smooth and high-quality customer experience.
• Support the management and updates of event platforms and digital tools.
• Help develop best practices for customer service and sponsor ROI.
• Contribute to process improvements and operational efficiencies within the client relations team.
• Track event engagement and success through data analysis and feedback.

Skills and Requirements 

• Strong customer service skills with a focus on delivering high standards.
• Excellent organisational skills and keen attention to detail.
• Ability to work effectively as part of a team.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage workload efficiently in a fast-paced environment.
• Tech-savvy with the ability to learn new systems quickly
• Customer-focused with a proactive problem-solving mindset.
• Excellent team player with strong interpersonal skills.
• Adaptable and eager to learn new skills and processes.
• Results-driven with a keen eye for detail and continuous improvement.
• Strong work ethic and ability to handle multiple priorities.

Desirable skills

• Experience working with event platforms or CRM systems.

What We Offer

• Salary of up to 30k per annum
• Flexible, hybrid working (work from home with two days in the office).
• Enrolment in our annual bonus scheme.
• Summer and EOY Parties and team socials.
• 25 days holiday (increasing 1 day per year to a max of 30 days) and up to 3 days off for your birthday.
• Westfield Health Cash Plan and lifestyle discounts.
• Summer half-day Fridays.
• 37.5-hour week.
• Tech scheme & cycle-to-work scheme.
• Work from abroad for up to 3 months in the year!
• Workplace Nursery Scheme.
• Group Life Assurance.
• Employee Assistance Programme.
• Pension Scheme

About Us:

At GovNet, we take pride in creating vibrant communities through events, exhibitions, conferences, and training courses that serve diverse industries, ranging from education to healthcare to emerging technologies. We are passionate about understanding and addressing the evolving challenges faced by these communities and strive to deliver impactful solutions. With a proven track record across various markets, we are dedicated to enhancing the sectors we serve.

Our Values:

🙌Back Your Team: We support one another, building strong, collaborative relationships.

💫Immersed in the Market: We stay deeply engaged with the industries we serve, ensuring we deliver tailored solutions.

🎇Fearless Accountability: We take responsibility for our actions, embrace challenges, and continuously seek growth through feedback.

🤸‍♀️Always Agile: We remain adaptable, ready to evolve with the ever-changing landscape of our business.

Diversity, Equality and Inclusion

We welcome applications from all individuals regardless of age, disability, gender, race, religion, sexual orientation, or any other characteristic protected under UK law.

If you require any adjustments during the application process, please let us know, and we will be happy to try make this work for you.