2nd Line Support Analyst

Are you 2nd Line IT Support and ready for the next step in your career? if so, we need you! Recruiting for a hands on 2nd to 3rd Line Analyst to join our growing IT team in Manchester City Centre!
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We are looking for an experienced and hands-on 2nd Line IT Support Analyst to join our Manchester office. You will be responsible for the support of all IT systems and services. You will be working with both internal and external resources including covering 1st / 2nd line desktop support, server, network & applications support, along with some user training.

About us

Since 1997, GovNet has delivered innovative, thought-provoking and insightful events, ranging from conferences and exhibitions to training courses and forums, most of which are primarily for the public sector.

Your role

The IT Support Analyst responsibilities are to provide continuous support to the internal staff, ensuring that the business remains online. Taking in support queries via different means such as telephone, email, tickets and face-to-face, according to our SLA’s to resolve service disruptions.

Key responsibilities include:

  • Working on the help desk and assisting with tickets
  • Support users with desktop problems on Windows and MS Office
  • Application support
  • Assist with IT projects when possible
  • Work within the ITIL framework

About you

To qualify the IT Support Analyst will have a background in 1st and 2nd line support to include various technologies such as Windows 10, Office 365, Outlook, Skype, MS Office, Mobile Devices/Tablets (ideally iPhone/iPad) etc. Some experience of managing or working with 3rd party IT suppliers/vendors and a knowledge of ITIL.

In the successful IT Support Analyst, we are looking for experience with most of the following technologies:

  • Windows 10 Operating System
  • Windows Server (2008-2019)
  • Office 365 & Exchange
  • General Networking protocols and technologies (WAN/LAN)
  • Active Directory
  • VMWare / Hyper-V
  • Network Troubleshooting
  • Mobiles / Tablets
  • VoIP systems


  • Competitive Salary
  • 25 days holiday rising to 28 with length of service ( plus bank holidays)
  • Birthday day off
  • Pension
  • Enhanced Maternity/Paternity
  • 37.5 hour week
  • Employee Assistance Program - 24/7 access to mental health and legal experts and more..
  • Summer and Christmas Parties

It is a great time to join GovNet Communications. We offer a stimulating and challenging place to work with strong realistic ambitions dedicated to growing and providing the highest quality services and events in our market. While there is a high emphasis on hitting targets, we are also a workplace focused on well being and a positive culture. We have cultural ambassadors and a dedicated social committee who organise a range of fun events throughout the year to appeal to all members of staff.

We offer highly competitive salaries and make sure that we recognise, reward and celebrate the successes of our passionate employees. We take pride and excellence in what we do and to ensure this is maintained we provide you with the technical tools to work to the best of your ability and offer comprehensive training and ongoing support to ensure you succeed in your development. Some of the systems that you will gain experience in include Microsoft Dynamics CRM, Microsoft Teams, Skype, Team Gantt and more due to our current focus on technological advancement

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